Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If there’s something wrong with your order, return it to us unworn and unwashed within 30 days of purchase and we’ll be happy to issue a full refund or replacement.
FAQs
HOW CAN I CONTACT YOU?
For questions regarding products, refunds or customer services requests please contact us by email at: support@upkiwi.com
WHEN WILL I RECEIVE MY ITEMS?
- For customers in the United States, please allow about 1 to 2 weeks delivery time from your order date. If we anticipate a shorter or longer delivery time, it will be noted in the item description. Deliveries to other countries may take longer.
- We will notify you by email when your items have been shipped. All shipments comes with tracking numbers. Tracking numbers may take up to 7 days to display data for U.S. orders and up to 10 days to display data for International orders.
- Please note: All our sublimated socks are custom made for each order and due to the popularity of certain items in our catalog, shipping times may take longer than the estimate. Please allow up to 2-4 weeks to receive your purchase. There may be some delay during holidays.
- We offer 100% Satisfaction Guarantee and 30 Day Money Back Guarantee on all orders!
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
DO YOU SHIP INTERNATIONALLY?
Yes! We offer $3.95 flat rate shipping for customers in the United States. For international shipping outside of United States, the shipping charges will be calculated during the checkout process. Please note that customers outside U.S. shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.
WHAT’S YOUR REFUND/EXCHANGE POLICY?
30-Day 100% Money Back Guarantee
How to Prepare a Return or Exchange
To return your item, follow the below process:
- Please send us an email at support@upkiwi.com and you will be given a Return Authorization Code (RMA) and a return address. Please do not send your purchase back to the manufacturer.
- Package Your Return. Write the Return Authorization Code (RMA) on the outside of the package you are returning. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Once entered into our system, your return will be inspected by our team. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping and handling costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.